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Have a question or comment? Don't be shy: Reach out and say hi! Support hours: Monday-Friday, 9am-5pm

Frequently asked questions

How do I track my order?

As soon as your order has been packed and handed over to the carrier, you will receive a shipping confirmation email with a tracking link. Orders are processed within 1–3 business days and delivery usually takes 5–12 business days.

How do I return my items?

Email us at info@solasestudio.com with your order number and the reason for your return, within 30 days of delivery. We will send you the return address and packaging instructions. Ship your package with a trackable service and reply with your tracking number.

What are the conditions for a refund?

Items must be unused, unworn, unwashed and returned in their original packaging with all tags attached. Return shipping costs for change-of-mind returns are paid by the customer. Received a damaged, defective or wrong item? Contact us within 48 hours of delivery with photos at info@solasestudio.com and we will send a free replacement or a full refund. Approved refunds are processed within 7 business days after we receive your return.

How do I get in touch with you?

Email us at info@solasestudio.com. Our customer service is available Monday to Friday, 9:00 AM to 5:00 PM (EST), and we reply within 24–48 business hours.

Is my payment secure?

Yes. All payments are handled through Shopify's encrypted, secure checkout. We accept Visa, Mastercard, Apple Pay, Shop Pay and Google Pay, and we never see or store your full card details.

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Need Help?

We are here to help you!

Frequently asked questions

Customer service

30-day returns

Free shipping with Canada Post

Need Help?

We are here to help you!

Contact form

Frequently asked questions

Customer service

30-day returns

Free shipping with Canada Post