Shipping Policy

Last updated: July 8, 2026

At Solase Studio (www.solasestudio.com), we are dedicated to providing a clear, reliable, and transparent fulfillment experience. We proudly serve and ship our curated design collections exclusively to customers located within Canada.

To bring you forward-thinking aesthetic concepts and a curated catalog at highly competitive price points, we partner directly with elite global manufacturing houses. Therefore, your orders are processed, packed, and dispatched directly from our international partner fulfillment and logistics facilities.

1. Shipping Costs & Order Cut-Off

• Shipping Fees: Promotional Free Shipping may apply storewide as advertised on our store announcement bar. Standard calculated shipping rates (if applicable to specific limited drops) will be transparently calculated and displayed itemized at checkout.
• Order Cut-Off Time: 5:00 PM (EST - Eastern Standard Time). Orders received after 5:00 PM will enter our fulfillment queue on the following operational business day.

2. Processing & Delivery Timelines

Our logistical framework features two distinct operational phases to ensure your items are thoroughly inspected, packed, and routed safely:

• Order Processing Time: 1–3 business days (Monday through Friday). This window includes structural transaction verification, rigorous product quality control checks, screening, and impact-protective packaging. Orders placed over weekends or statutory holidays begin processing on the next working business day.
• Estimated Transit Time: 5–12 business days. This defines the standard shipping duration required for international carriers to transport and route your parcel to your domestic Canadian delivery address.

Please note: These timelines represent realistic business estimates. Rare delivery variances may occasionally occur due to custom processing backlogs, severe seasonal weather conditions, or unexpected regional carrier strain (such as Canada Post peak holiday backlogs).

3. End-to-End Package Tracking

We believe in absolute transparency. The exact moment your order is securely packed, labeled, and handed over to our international logistics couriers, an automated shipping confirmation email containing a direct tracking link will be sent to your inbox. You can use this link to dynamically trace your package's movement at every milestone of its journey.

4. Duties, Taxes, and Import Regulations

Orders enter Canada as individual consumer imports directly routed to the end customer. Applicable provincial and federal sales taxes (GST/HST/PST) are calculated at checkout in complete alignment with Canadian e-commerce tax frameworks based on your specific delivery province. Any local postal carrier storage rules resulting from a recipient being persistently unavailable during final delivery delivery windows are the responsibility of the customer.

5. Delivery Accuracy & Address Policy

It is the customer's sole responsibility to provide an accurate, complete, and exhaustive shipping address during checkout. Solase Studio is not liable for failed deliveries or lost packages due to typographical address errors, missing apartment/suite/unit identifiers, or a failure to collect packages from local post depots within the carrier's designated pickup window.